Better Business Through Building Employee Support

Author Adrian Marlow By Adrian Marlow · November 24, 2021

With everything happening in the world right now, many businesses are feeling the pressure of providing prompt customer service, while not overtaxing their employees. Small businesses have borne the brunt of this squeeze, because they are often working with a small staff, and even the most motivated employee can’t be everywhere at once. That’s where Lobbly can help.

Stressed looking man wrapped in phone cords

Provide more flexibility and convenience

It’s all about perspective. Put yourself in the shoes of your prospective patrons. Many people are trying to get oil changes, haircuts, or some sort of repair while navigating between their own responsibilities and busy schedules. If they are trying to book an appointment within a limited window, they will likely choose the path of least resistance.

I’ve heard from stylists how difficult it is to answer back inquiries while they’re elbow deep in bleach and toner, leading to gaps in their schedule that could have been filled with paying clientele. When your community isn’t able to reach your business, it hurts more than just your bottom line - it also sabotages your brand and customer loyalty. 85% of people whose calls go unanswered will not call back, and many go with a competitor instead. With Lobbly, you can take appointment requests from clients while you work, then check the hub at your convenience, and confirm them - as well as any clients who have arrived for their appointments - all in the same place.

Versatility and innovation

Did you know that text messaging is becoming a popular way to interact with businesses? According to a 2016 consumer survey report, 9 out of 10 consumers want to use messaging to talk to businesses. Texting is quick, it’s convenient, and it’s comfortable for many people who are trying to multitask, or else might have some anxiety talking with a person over the phone. If you’re running a spa, you want your clients to be as relaxed as possible. This can work both ways - for both your patrons and your employees. 75% of millennials prefer texting over talking, and that trend is likely to increase as time goes on. Having an AI phone assistant able to provide that sort of service is an innovation that will help your business keep up with the changing needs of the people you hope to serve, while freeing you and your staff up to excel where you’re needed.

Three smiling women holding hairdressing equipment

Let your employees do what they do best

Burnout is on the rise, affecting 52% of all workers right now. This can quickly compound on itself, so it is essential to take care of your employees. One way to do that is by investing in your team. With Lobbly taking off some of the weight of running things, you’ll allow more time for your employees to focus on their work and their clients. And while a busy business is a great thing, remember that missed calls are missed opportunities, so it is worth making your communication efficient and responsive. Lobbly can help by:

  • Automating the process of giving inquiring clients information about your business, such as the hours of operation or your location.
  • Self check-in upon arrival straight from the comfort of their cars, making social distancing easy and keeping your own lobby from getting overcrowded.
  • Virtual appointment requests with the ability to see and manage client requests in one easily managed dashboard.

Imagine how these tools can free up your workers to focus on the tasks most essential to running your small business without distraction so they can provide exceptional service to your customers.

Lobbly provides many other great advantages for employers, too, like transcripts that can give business owners insight into the types of questions people are asking and information about when people are reaching out to your business the most. Think about how that sort of data could assist with scheduling or ordering inventory.

Building and maintaining a small business in these unprecedented times is nothing short of challenging. Keep your clients happy by continuing to provide excellent customer service, and ease the burden placed on your crew by leaning on technological advances to keep morale and retention high through the additional support Lobbly can offer. Why take on additional stress when you don’t have to? Let Lobbly handle the first point of contact for everything else, so that you and your team can focus on the hands-on, face-to-face customer care, and watch your business thrive.